F.A.Q

1. Are these Links of London jewelries authentic?

Yes, all our Links of London jewelries come from our Links of London Hong Kong distributors, 100% Authentic sterling silver made guaranteed, exactly the same as the jewelries in the Links of London stores. All our jewelries come with Links of London gift packing including a gift box. If you took the items that you purchased to the local jewelers and were told that they were not sterling silver or the prices were not worth, we will unconditionally refund you full payment.

2. Is it safe to order on links-of-london.org?

Yes, please don't worry about that! It's safe and easy to order on links-of-london.org. Industry-standard encryption technologies are adopted when transferring and receiving customer data exchanged with our site server. Moreover, McAfee® security technology is also introduced by our website to help protect you from identity theft, credit card fraud, spam and malicious software.

3. What is the shipping fee for each order?

If you are located in UK, the shipping charge is £10 (Hong Kong warehouse in stock). If you are located out of UK, the shipping charge is £15.

4. How long will it take my order to be processed and delivered?

Once you had submitted the order, it would normally take 1-2 working days for us to process the order and 5-7 working days to deliver to your provided address.

5. How to make sure that my order is finished?

You can log into our tracking system to locate the order status when the payment is completed.

6. How can I track the status of my parcel?

Once your parcel was delivered, you will receive the tracking number from us in email. You can track the status of your parcel on the appointed website at your convenience.

7. What should I do if I never receive the parcel?

After we provide tracking number, you should track the items online frequently to avoid troubles caused unconsciously in the delivery process. You can email our customer service department directly on the lost parcel and we will check it for you. Once we are convinced that the items were lost indeed, we will arrange a new shipment immediately free of charge. However, lost parcel due to incorrect shipping information provided should be beard by you.

8. Do you ship your jewelry and ornaments worldwide?

Yes, we send jewelry and ornaments worldwide by EMS, and it usually takes 5-7 days to deliver after you have approved your custom jewelry and ornaments.

9. What methods of payment do you accept?

Currently, we prefer to accept Paypal as our main payment method because it is used widely for online business. More importantly, it is safe and secure for you. But if you do not have Paypal account, you can make a payment to directly through credit card.

10. What kind of currency do you accept?

At present, we accept GBP and USD.

11. How can I make returns or exchanges?

You can contact us by email - service@links-of-london.org. As a general rule, articles in saleable condition are accepted to be returned within 30 days or exchanged within 365 days on receipt. Customers should be responsible for any risks or loss if he or she return the items without notifying us in advance. (Please refer to our return and refund policy or contact us directly for more specific information.)

12. How to get my refund from links-of-london.org?

When we reach a consensus on refund, we will only refund to your original paypal account. (Please refer to our return and refund policy or contact us directly for more specific information.)

13. Are you able to offer urgent delivery at my own expense?

The mode of transportation we adopt now is already the safest and fastest.

14. How to revise my order information or cancel my order?

Please contact us at service@links-of-london.org if you need to alter your shipping information. This needs to be done within 8 hours after the order is placed.

Should you have any further question, please contact us at: service@links-of-london.org.